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Payment Terms & Conditions

 

All Tour Packages & Bookings (unless specified)

- Upon confirmation, deposit (or minimum payment) of RM 500.00 (or USD 125.00) per pax to be paid

- Deposit transferable but non refundable 

- If tour includes air fares, full payment of air fare before ticket issuance 

- 60 days prior to tour, up to 50% of total tour fare to be paid 

- Full payment to be received 30 days prior to departure

- Strictly no changes (especially reduction/downgrade of services) or refunds allowed 14 days prior to tour commencement 

- Cancellation Policy; Between 30 days to 15 days - up to 50% refund of Tour Fare (subject to Terms & Conditions) excluding cancellation fees

Less than 14 days - 100% no refund

All succesful refunds will be reimbursed within 30 days 

- We have the right to refund you (subject to any fees) and cancel your tour with substantiated reason in writing 

 

Advance Purchase Package (book by 31st July 2018) to Mission Hills Haikou, CHINA

- Upon confirmation, deposit payment of RM 500.00 per pax 

- Deposit transferable but non refundable (by 31 July 2018) 

- By 31 July 2018, up to 50% of total fare to be paid up

- Full payment to be received 30 days prior to departure 

- Name change is allowed before ticket is issued (5 days before departure) subject to admin fee of RM 100.00 per pax

- Strictly no changes or refunds allowed once ticket has been issued

 

Special Business Class Package (5 departure dates - 4 Jul, 18 Jul, 25 Jul, 15 Aug & 5 Sep) to Mission Hills Haikou, CHINA

- Upon confirmation, deposit payment of RM 1,000.00 per pax 

- Deposit transferable but non refundable 

- Full payment to be received 30 days prior to departure

- Name change is allowed before ticket is issued (5 days before departure) subject to admin fee of RM 100.00 per pax

- Strictly no changes or refunds allowed once ticket has been issued

 

Mission Hills Haikou + The Dunes (3 departure dates - 21 Jul, 11 Aug & 22 Sep) to Haikou, CHINA 

- Upon confirmation, deposit payment of RM 1,000.00 per pax 

- Deposit transferable but non refundable 

- Full payment to be received 30 days prior to departure

- Name change is allowed before ticket is issued (5 days before departure) subject to admin fee of RM 100.00 per pax

- Strictly no changes or refunds allowed once ticket has been issued

 

Mission Hills ASEAN Tournament (26 Sep to 29 Sep 2018) in Haikou, CHINA

- Upon confirmation, deposit payment of RM 1,000.00 per pax 

- Deposit transferable but non refundable 

- Full payment to be received 30 days prior to departure

- Name change is allowed before ticket is issued (5 days before departure) subject to admin fee of RM 100.00 per pax

- Strictly no changes or refunds allowed once ticket has been issued

 

 

FAQ 

Q1. Due to unforeseen circumstances, I cannot join your golf tour (in 3 months’ time) which I’ve paid a deposit for. What can I do?

A1. No problem, you may transfer your paid deposit to another friend/appointee of yours (subject to any penalties or fees imposed) 

 

Q2. My family member passed away 5 days before my golf tour commenced. Can I get a refund?

A2. Please accept our deepest condolences. 

       In a case of 'Death & Disability' for you or your immediate family members, we can make an extreme exception.

       While a refund process is subject to a fee, we require your necessary documentations to file in with all related parties (hotels, golf clubs, transportation etc) 

 

Q3. Our group of 4 golfers (Andrew, John, Ali and Siva) have paid 50% for the golf tour fees. It is 40 days to our tour commencement but the following has happened:

       1. Andrew decided not to join the tour anymore and opts for a cancellation

       2. John has gotten complimentary hotel stay and won’t be needing the hotel rooms booked

       3. Ali is arriving on a different flight time on Day 1 and cannot join the group’s transport

       4. Siva will be joining the group as planned as per itinerary  

A3. This is a very delicate situation and this will be it:

       1. For Andrew; we will refund him his deposit of 50% of tour fare paid (minus admin fees)

       2. For John; we will refund his hotel portion (minus admin fees & if any group tour price difference)

       3. For Ali; there will be no reduction in total tour fare and no refund (he will pay for his own transport to airport/golf club as per group itinerary)

       4. For Siva; no additional cost despite all changes to the other 3 golfers

Note: With all the changes, this group will need to make all required payments 30 days before tour commencement.

           Failure to do so will result in tour cancellation and cancellation fees will be imposed before refund.

 

Q4. During my tour, I may want to play more golf and add additional hotel nights stay. Can you help me to book & how about payment?

A4. For sure, we will assist you in all ways possible. As for payment, please settle the bill with tour guide/representative before your trip ends.

 

 

 

 

 
 

LIBERTY GOLF SERVICES

Lot 1.03, Wisma MPL
Jalan Raja Chulan
50200 Kuala Lumpur

MALAYSIA

T: +603 2141 5011
F: +603 2148 0945

Mondays to Fridays from 9am to 6pm
Close on Saturdays , Sundays & Public Holidays

 

 

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